We offer pay-as-you-go, monthly subscriptions and annual plans with no minimum term.

Enterprise server

We offer on-premises enterprise solutions also. Our SOOTHSAYER^TM server has no API limits and lets you manage your own users and reference data on a private-network. With Active Directory integration, you can scale this capability on your company network without internet access. For more information see here.

SOOTHSAYER works offline despite our company having Cloud in the name. Check our Youtube channel for demonstrations of this working off-grid.

Contact sales@cloudrf.com from a work email for an evaluation or a quote. Please note, SOOTHSAYER is not export controlled but your country must have a trade agreement with the United Kingdom.

Billing FAQs

Will my card be charged every month?

A subscription will charge your card every month. A Pay-as-you-go plan for a month or a year will not so we offer both options.

If you do not want your card to be charged every month, you should order a single month or a year only.

I just need 1 month only for a project

If you just want to use the service for a month, you can order a single month only or alternatively, you can pause an active subscription from the “Subscriptions” section in your account and then reactivate it in the future.

What payments do you accept?

We accept major credit cards, paypal and direct bank transfers. Company purchase orders will only be accepted for orders greater than £500 for companies with a minimum of 2 years of trading history.

Will I pay tax and get a VAT invoice?

Tax rates are determined by your billing address which is what will go on your invoice. You can add your VAT number at the checkout and our VAT number is 391302319

How do I buy access for 3 months or a year?

Pick your plan and change the quantity to ‘3’. For a subscription, you are free to cancel it or pause it. It’s that simple.

If I stop a subscription, will my data be available in 4 years time?

Sorry no. We will delete old data as per our data retention policy. The time is measured from the last purchase and for most plans is 2 years. If you need your files to be available in many years to come, download them from your archive or place an order at least once a year.

I ordered the cheaper subscription but don’t want my card charged again

The 10% saving comes at a cost as you have to manually pause and renew your subscription. You can manage your subscription from the subscriptions link in your account page and watch a video showing you how to do this here.

We’re a charity / NGO, can you help?

Contact us from a charity email and we’ll be happy to support a good cause. 

Data FAQs

Where do you have digital elevation and clutter data?

We’ve added terrabytes of LiDAR, Buildings, Trees and 5m/10m DTM for many countries and even more cities. Our list of suppliers is long and distinguished.

You can check our data coverage on the map here. If you want LiDAR etc adding please complete this form.

Depending on the license, a charge may apply.

What security and data protection measures do you have?

Your data is stored on dedicated servers in our secure data center in the UK. The hardened servers are protected with firewalls and intrusion detection systems and are monitored continuously with automated alerting. We have been blocking attacks on our systems for over 14 years so have developed efficient and effective security processes.

We undergo annual penetration testing with certification available on request and run continuous vulnerability scans to detect vulnerabilities early.

A minimal number of experienced staff will have access to your data excluding contractors and third parties.

Payment information is managed by Stripe. We do not hold any card details beyond a random token.

We do not use, or trust, third party mailing list or marketing software.

Please contact support@cloudrf.com for further information.

Terms and Conditions

Our full terms and conditions can be found here.