Intel UHD graphics and Chrome
Problem: Display is broken with visible artifacts when dragging the cursor across the map. This is caused by an incompatibility between Intel UHD graphics and Google Chrome
Solution: Open Chrome’s settings by entering this into the address bar: chrome://settings/system then navigate to ‘System’ and select “Use hardware acceleration when available” then restart Chrome.
Alternatively, you may want to update your intel GPU driver with a trusted driver from intel.com:
https://www.intel.com/content/www/us/en/support/articles/000090440/graphics.html
Replace a credit or debit card
To replace your credit or debit card for a subscription follow these steps:
1. Login to my-account
2. Click payment methods on the menu
3. Click Add payment method and enter your card details.
4. Click Add payment method
5. Remove your old method – this is very important!
If your order failed, you can retry to pay for it using your saved method. We can also try on your behalf if you message us using your saved card token.
FCC filing information
The FCC requires data about the models used in the following format. For a 5GHz WISP for example, we recommend the following settings should be used and shared with the FCC:
| FCC Field | Value | Comment |
| model_id | ITM 1.3 | NTIA Irregular Terrain Model |
| tool_name | CloudRF API | The API for RF |
| tool_version | 3.x | http://api.cloudrf.com/API/CHANGELOG.md |
| tool_developer | CloudRF | The API for RF |
| model_resolution | 10 | Meters |
| receiver_height | 4 | Meters |
| terrain_source | JAXA | ALOS30 DEM. Japanese Space Agency |
| terrain_vintage | 2011 | https://portal.opentopography.org/raster?opentopoID=OTALOS.112016.4326.2 |
| terrain_resolution | 30 | Meters at the equator |
| clutter_source | ESA Worldcover | https://esa-worldcover.org/en |
| clutter_vintage | 2020 | |
| clutter_resolution | 10 | Meters at the equator |
| calibration_flag | 1 | Recent vendor calibration: https://cloudrf.com/field-testing-diffraction/ |
| calibration_date | 2024-01-17 | https://cloudrf.com/field-testing-diffraction/ |
| calibration_process | 22km walk test in difficult terrain followed by automated coverage analysis using CSV data | https://cloudrf.com/field-testing-diffraction/ |
