Frequently Asked Questions

Intel UHD graphics and Chrome

Problem: Display is broken with visible artifacts when dragging the cursor across the map. This is caused by an incompatibility between Intel UHD graphics and Google Chrome

Solution: Open Chrome’s settings by entering this into the address bar: chrome://settings/system then navigate to ‘System’ and select “Use hardware acceleration when available” then restart Chrome.

Alternatively, you may want to update your intel GPU driver with a trusted driver from intel.com:

https://www.intel.com/content/www/us/en/support/articles/000090440/graphics.html

Replace a credit or debit card

To replace your credit or debit card for a subscription follow these steps:

1. Login to my-account

2. Click payment methods on the menu

3. Click Add payment method and enter your card details.

4. Click Add payment method

5. Remove your old method – this is very important!

If your order failed, you can retry to pay for it using your saved method. We can also try on your behalf if you message us using your saved card token.