These support plans apply to both Keyhole Radio and SOOTHSAYER Virtual machines.

Options are only available with a purchase of these products.

NEED HELP?

+44.1452 886256 | support@cloudrf.com

Maintenance- £100 per month

• Remote support – phone and email for up to 4 hours a month
• 48 hour response time SLA
• Bugfixes as remote updates
• Minor updates as remote updates

Updates – 10% of purchase price per year

• Remote support – phone and email for up to 4 hours a month
• 24 hour response time SLA
• Bugfixes as remote updates
• Minor updates as remote updates
• Major updates as remote updates (New features)

Premium – 20% of purchase price per year

• Remote support – phone and email for up to 8 hours a month
• 12 hour response time SLA
• Bugfixes as remote updates
• Minor updates as remote updates
• Major updates as remote updates (New features)

Remote support hour – £100 per hour

Option to buy extra hours up to 24 a month. This can be used for consulting related to bespoke integrations with the API like an app in development and will typically be delivered via MS Teams.

On-site support hour – £200 per hour

Option to buy on-site support for up to 24 a month.

Customer will be charged travel expenses if more than 50 miles from Gloucester, UK and is responsible for ensuring site access and insurance compliance.