A CloudRF subscription can be managed from the My Account page.

You can turn off auto-renewal with the “Auto renew” slide toggle. This will stop your card being charged next month.

When you return to the service after more than 30 days, you will need to manually renew using the Renew now button.

As an alternative to subscriptions, we offer on demand monthly plans where you pay once.

Billing FAQs

Will my card be charged every month?

A subscription will charge your card every month. A Pay-as-you-go plan for a month or a year will not so we offer both options.

If you do not want your card to be charged every month, you should order a single month or a year only.

I just need 1 month only for a project

If you just want to use the service for a month, you can order a single month only or alternatively, you can pause an active subscription from the “Subscriptions” section in your account and then reactivate it in the future.

What payments do you accept?

We accept major credit cards, paypal and direct bank transfers. Company purchase orders will be accepted for orders greater than £350.

Will I pay tax and get a VAT invoice?

Tax rates are determined by your billing address which is what will go on your invoice. You can add your VAT number at the checkout and our VAT number is 391302319

How do I buy access for 3 months or a year?

Pick your plan and change the quantity to ‘3’. For a subscription, you are free to cancel it or pause it. It’s that simple.

If I stop a subscription, will my data be available in 4 years time?

Sorry no. We will delete old data as per our data retention policy. The time is measured from the last purchase and for most plans is 2 years. If you need your files to be available in many years to come, download them from your archive or place an order at least once a year.