Last updated: 13 October 2026
This policy explains what personal data CloudRF holds about you, why, and for how long. It applies to cloudrf.com, the CloudRF web interfaces and the API at api.cloudrf.com. It does not apply to self-hosted SOOTHSAYER servers, where the operator holds the data.
Who we are
The data controller is Farrant Consulting Ltd, trading as CloudRF.
- Company number: 07838632
- Address: Unit 2, Ambrose House, Meteor Court, Barnett Way, Gloucester, GL4 3GG, United Kingdom
- ICO registration: ZB214600
- Email: support@cloudrf.com
- Telephone: +44 1452 234048
What we collect
| Data | Who | Why |
|---|---|---|
| Username, email address and password (stored hashed) | All users | To create and secure your account |
| First and last name and billing address | Users buying a plan by card | For invoicing and automated fraud checks by our payment gateway |
| VAT number | Users who supply one | For tax invoices |
| Logs of account activity, including IP address and approximate location | All users | To secure the service and investigate misuse |
| Support tickets and emails | Users who contact us | To answer you |
We do not hold card details. Payments are handled by our payment providers, and we hold only a random token.
Calculations you generate, such as coverage layers, antenna patterns, clutter and colour keys, are stored against a unique identifier and not against your name.
How we use it
We use your personal data only to operate the website and API and to provide the services and products you order. We do not sell it, and we do not use third-party mailing list or marketing software.
We process personal data under UK law. Our lawful bases under the UK GDPR are:
- Contract: to provide your account and the plan you ordered.
- Legal obligation: to keep tax and accounting records.
- Legitimate interests: to secure the service and prevent fraud and misuse.
- Consent: for non-essential cookies.
Who we share it with
We do not disclose your information to outside organisations except to operate the service or where we are legally obliged to, for example by law enforcement.
The third parties that process personal data for us are:
| Provider | Purpose |
|---|---|
| Stripe | Card payments and fraud verification |
| PayPal | PayPal payments, if you choose it |
| Microsoft | Our email. Messages you send us, and that we send you, pass through Microsoft’s mail service |
| Google Analytics | Website traffic statistics, only if you accept non-necessary cookies |
Our support ticket system is self-hosted on our own servers. No third party has access to your tickets.
Where it is stored
Your account, your support tickets and the calculations you generate are stored and processed only within our own network in the United Kingdom, on dedicated servers in our UK data centre.
The providers listed above handle payments, email and website statistics on their own systems, which may be located outside the UK.
How long we keep it
| Data | Retention |
|---|---|
| Account details | Reviewed every 12 months; inactive accounts and past transactions are deleted |
| Calculations on the Free plan | 30 days |
| Calculations on the Bronze plan | 2 years |
| Calculations on the Silver, Gold and Platinum plans | 3 years |
The retention period for calculations runs from your last purchase. You can download your files from your archive at any time.
Cookies
We use necessary cookies to keep you signed in and remember your preferences. We use Google Analytics to measure website traffic in aggregate, such as which pages are visited and how often. It sets cookies only with your consent, which you can change at any time from “Cookie settings”. We do not use it to identify you, and we do not link it to your CloudRF account.
Your rights
Under the UK GDPR you can ask us to:
- give you a copy of your personal data;
- correct data that is wrong;
- delete your data;
- restrict or object to how we use it;
- give you your data in a portable format.
Where we rely on consent, you can withdraw it at any time.
To use any of these rights, email support@cloudrf.com from the address on your account. We will reply within one month.
If you are unhappy with how we have handled your data, you can complain to the Information Commissioner’s Office at ico.org.uk.
Information about other people
If you give us information about someone else, you confirm that you have their consent to do so.
Security
Changes to this policy
We will post any changes on this page and update the date at the top.
